Shipping policy
LAYA FRAGRANCES – SHIPPING POLICY
SHIPPING & DELIVERY POLICY
Thank you for visiting and shopping at Laya Fragrances. Below are the terms and conditions that constitute our Shipping Policy.
1. Shipment Processing Time
All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note that order processing time is separate from the shipping/transit time. During peak seasons, holidays, or promotional launches, processing times may be slightly extended.
2. Shipping Rates & Delivery Estimates
We proudly ship our room sprays and ambient mists to customers across Canada and the United States.
We proudly ship our room sprays and ambient mists to customers across Canada and the United States.
- Standard Shipping Time: 7 to 10 business days
Important Notice Regarding Potential Delays:
The delivery timeline of 7 to 10 business days is an estimate provided by our shipping carriers and is not a guarantee. Laya Fragrances shall not be held responsible or liable for any delays in transit. Delivery times may be significantly longer than anticipated due to unforeseen circumstances beyond our control, including but not limited to:
The delivery timeline of 7 to 10 business days is an estimate provided by our shipping carriers and is not a guarantee. Laya Fragrances shall not be held responsible or liable for any delays in transit. Delivery times may be significantly longer than anticipated due to unforeseen circumstances beyond our control, including but not limited to:
- Carrier transit delays or sorting facility backups
- Customs clearance procedures and border inspections (for cross-border US shipments)
- Severe weather conditions and natural disasters
- Industrial strikes, postal disruptions, or holiday peak season volumes
No refunds, cancellations, or compensations will be issued for orders that experience shipping delays.
3. Shipping Rates & Currency
Shipping charges for your order will be calculated and displayed at checkout based on your location and the weight of your package. All transactions and shipping fees are processed in the currency specified at checkout.
Shipping charges for your order will be calculated and displayed at checkout based on your location and the weight of your package. All transactions and shipping fees are processed in the currency specified at checkout.
4. Customs, Duties, and Taxes
For international shipments (orders shipped from Canada to the United States):
Laya Fragrances is not responsible for any customs, duties, or taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, brokerage fees, etc.).
For international shipments (orders shipped from Canada to the United States):
Laya Fragrances is not responsible for any customs, duties, or taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, brokerage fees, etc.).
5. Shipment Confirmation & Order Tracking
Once your order has been handed over to the shipping carrier, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking information will become active within 24–48 hours. It is the customer's responsibility to monitor the tracking status of their package.
Once your order has been handed over to the shipping carrier, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking information will become active within 24–48 hours. It is the customer's responsibility to monitor the tracking status of their package.
6. Wrong Address & Undeliverable Packages
Please double-check your shipping address carefully before finalizing your order. Laya Fragrances is not responsible if a package is undeliverable due to missing, incomplete, or incorrect address information provided by the customer.
Please double-check your shipping address carefully before finalizing your order. Laya Fragrances is not responsible if a package is undeliverable due to missing, incomplete, or incorrect address information provided by the customer.
If a package is returned to our facility by the carrier due to an incorrect address, the customer will be responsible for paying the additional shipping costs to have the package re-shipped. Original shipping fees are non-refundable.