Refund policy
LAYA FRAGRANCES – REFUND POLICY
NO RETURNS, NO REFUNDS, AND NO EXCHANGES
Thank you for shopping at Laya Fragrances. Please review our policy regarding returns, refunds, and exchanges carefully before making a purchase.
All Sales Are Final
Due to the nature of our products (room sprays and ambient mists) and for hygiene, safety, and sanitary reasons, Laya Fragrances does not accept any returns, refunds, or exchanges on any products purchased through our website. Once an order has been successfully placed and processed, it cannot be canceled, modified, or refunded.
Due to the nature of our products (room sprays and ambient mists) and for hygiene, safety, and sanitary reasons, Laya Fragrances does not accept any returns, refunds, or exchanges on any products purchased through our website. Once an order has been successfully placed and processed, it cannot be canceled, modified, or refunded.
We encourage our customers to carefully read product descriptions, scent profiles, and ingredient lists before finalizing their purchase.
Allergic Reactions and Scent Preferences
Please note that individual preferences regarding scents do not qualify for a return or refund. Laya Fragrances is not responsible for personal scent preferences, nor are we liable for any individual allergic reactions, sensitivities, or adverse effects caused by the ingredients or fragrance compounds used in our products. By purchasing from our site, you acknowledge that you have reviewed the ingredient list and accept full responsibility for any sensitivities.
Please note that individual preferences regarding scents do not qualify for a return or refund. Laya Fragrances is not responsible for personal scent preferences, nor are we liable for any individual allergic reactions, sensitivities, or adverse effects caused by the ingredients or fragrance compounds used in our products. By purchasing from our site, you acknowledge that you have reviewed the ingredient list and accept full responsibility for any sensitivities.
Damaged or Defective Items
We take great care in packaging your items to ensure they arrive safely. However, we understand that damage can occur during transit.
We take great care in packaging your items to ensure they arrive safely. However, we understand that damage can occur during transit.
If your item arrives severely damaged or defective, you must notify us within 48 hours of delivery by contacting our customer service at [Insert Your Support Email]. To be eligible for a replacement, your email must include:
- Your Order Number
- A clear photographic proof of the damaged product and the shipping packaging.
If your claim is approved, we will ship a replacement of the exact same product at no additional cost to you. Please note that minor aesthetic imperfections on the packaging or bottles that do not affect the functionality or safety of the mist do not qualify as damage.